Resident Welfare Support Service

What we do

Resident Welfare Support

Resident Assistance Service for Unforeseen Circumstances

In residential high-rise blocks or supported living blocks, unforeseen circumstances such as service outages, flooding, or lift breakdowns can significantly impact residents’ daily lives. While some may view these incidents as mere inconveniences, for others, they can pose serious challenges—especially for vulnerable individuals who rely on consistent services to maintain a full and active life. Residents place a great deal of trust in housing providers to ensure that any disruptions are minimised and addressed promptly.

Parkguard can alleviate the concerns of housing providers when the inevitable occurs. Whether it’s a prolonged lift outage, a service disruption, or an emergency like flooding, we offer a first-rate Resident Assistance Service that has been tried and tested. Our clients report increased customer satisfaction and a reduction in residents’ complaints.

The Parkguard Difference

Each of our services are bespoke in terms of design, implementation and delivery for each of our clients.

Dedicated Assistance Program

Our Resident Assistance Support Service is a dedicated, cost-effective program designed to help residents during times of unforeseen disruptions. We ensure that residents receive the support they need when essential services are unavailable.

Our team of Resident Assistance Officers is committed to providing essential support to ensure residents can continue their daily activities without disruption. The service aims to address immediate needs, check on vulnerable occupants, and ensure comfort and convenience during temporary service outages or emergencies.

Ready & Available 24/7

Parkguard are available day or night to deploy this service at any location. Upon arrival, we promptly make our presence known to those affected, checking on the welfare of the most vulnerable residents and notifying all residents that support is available. Our officers wear distinctive uniforms and high-visibility vests that clearly indicate our affiliation with the housing organisation, avoiding any confusion about our role.

Clear Communication and Assistance

Our officers distribute pamphlets featuring the client’s branding and colours, providing contact details and clearly outlining the services residents can expect, such as:

Carrying shopping from the foyer to residents’ doors
Assisting with rubbish disposal for those needing extra support
Helping with deliveries, packages, and boxes
Assisting with pushchairs and child car seats

Detailed Reporting & Escalation Processes

Our officers compile detailed and accurate daily reports for clients using a convenient mobile app. These reports include real-time updates on incidents, resident interactions, and any matters of note. Clients are kept informed at every stage, ensuring transparency throughout the service period.

Our app allows for instant data capture, which is immediately synced to our secure platform, enabling easy access for clients at any time. Once the situation is resolved, our officers ensure that services are restored correctly and any outstanding issues are reported, offering peace of mind that the property is back to normal.

Flexible & Responsive Management

Parkguard managers are available at any time for clients to discuss, initiate, and adjust services to accommodate changing circumstances.

Resident Welfare Support Service – 2024